Do you need help? Please call us at 608-785-0110.
La Crosse, WI . 608-785-0110
Onalaska, WI . 608-785-0123
The Jewellers with the Mark of Excellence
Bent prongs can occur for a number of reasons: accidently dropping a heavy object on your ring, the prongs getting caught by cloth, you closed the door on your ring or it was slammed against something. In these situations, you run the risk of one prong or several prongs being misshapen, pulled off of the diamond or broken off entirely. After you’ve identified the damage, bring in your ring to Mark Jewellers to get it properly assessed and fixed.
If any of your side gemstones are missing, it is critical to bring your jewelry in to Mark Jewellers to assess why it happened and the cost to replace it. We will assess if there is risk of losing the other stones as well.
Picking up heavy weights (with most of the weight resting on the bottom of the ring,) hitting something too hard, or any strenuous work could ultimately result in bending the bottom half of your ring. In the event of this happening, bring it to Mark Jewellers to assess the problem.
In the event that your ring simply will not come off, it is best to have a jeweler to cut off the ring for you. We insert a ring cutter that fits between the bottom of the ring and your finger to carefully cut a very small section off. Once this is complete, we slowly pull the ring apart and bring it over your knuckle. After this process, it is still possible to repair the ring; we also provide estimates at no charge to resize the ring to your correct size.
If you find that any of your side stones are loose, have Mark Jewellers tighten the prongs or metal surrounding or holding the stone.
In an effort to fix any problems that may have been previously overlooked, it is important to bring your jewelry in every six months for inspection. Not only can this potentially save you time and money - it will also catch any gemstones that may be loose before they have fallen out. This cleaning and inspection is a service we offer at no charge.
We have jewelry professionals ready to help.
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