Shipping

• We offer USPS 3day shipping on any jewelry purchase
• We also offer Expedited Shipping for an extra shipping fee
• In Stock purchases made by 12:00pm cst will be shipped within 48 hours, not including weekends and holidays.

Signature Requirements for delivery

Mark Jewellers require a signature for all deliveries.

In- Stock order purchase

You will receive a purchase confirmation via e-mail once your credit card information has been verified and
authenticated. You can expect our in-stock items to ship within 48 hours.

Special orders

Special orders require additional time for processing and cannot ship the same day. You can expect your special order to
arrive on average in 2 to 6 weeks. You will receive an email confirmation with expected shipping dates. Please note special
orders cannot be returned or exchanged.

Return Policy

Can I return an item & How Do You Return an item?

If you are not completely happy, items returned within 14 days of purchase date are eligible for a full refund: as long as the
merchandise is in its original condition and has not been altered. You may also exchange the merchandise for full credit
towards another purchase. Special orders and custom pieces cannot be returned.
You will need a Return Authorization Number (RA).
Please contact us at 608-785-0110 let us know you would like to return a purchase. You will then be given an RA#, place
your item in its original box and include everything that was included when you received it. Securely and carefully
package your item and take it to post office. Insure your item for its full retail value, make sure RA is on the outside of
box and simply mail it back to us via United States Postal Service, signature required.
Ship your item to the following address: 1205 Caledonia St. LaCrosse Wi 54603. Do not address to Mark Jewellers but
instead Mark Returns. Please follow instructions below.
All refunds will be processed within 14 business days and issued in the same payment method as the original purchase.

DO NOT ship any package to Mark Jewellers without first obtaining a valid RA#, and insuring it for the total retail
value

How do I package the item? You must do the following:

• Securely and carefully package your item with all original packaging.
• Address it to Mark Return not Mark Jewellers
• Write the RA# on the outside of the package 
• Insure for full retail value
• Send it United States Postal Service, signature required